Last incident: 18 Apr 2019 18:45 UTC
2019 Apr 18 6:45 PM
All AGRC web servers and GIS servers that are hosted in the Capitol Datacenter are currently inaccessible. All AGRC websites and the web api are not responding. A critical ticket has been submitted and we hope Capitol Hosting can resolve the issues quickly.
All of the services are returning to green. We are working with Capitol Hosting to determine the cause. We will continue to monitor for issues.
2019 Apr 18 7:35 PM
The primary network load balancer that handles all of the mapserv traffic failed. The fail over load balancer did not take control. Capitol Hosting is investigatting both failures.
2019 Apr 18 7:42 PM
Affected Systems: web api, mapserv
2019 Apr 12 11:43 AM
The SGID is not accepting connections in a timely manner. This is affecting desktop GIS users trying to access SGID data as well as the searching and milepost queries on api.mapserv.utah.gov. Some web applications that have direct connections to the SGID will not function properly until this issue is resolved. Tickets and emails have been sent to the database group and we are awaiting their support.
Update: SGID is accepting connections again and everything is back online.
2019 Apr 12 1:41 PM
Affected Systems: SDE, web api, mapserv
2019 Mar 26 5:48 PM
AGRC and Capitol Hosting have reviewed the issue caused by the failed A/B test and will retry the test starting Wednesday, March 27 at 9:00PM. We are confident that the configuration changes will provide positive results and the ArcGIS servers will be more reliable for testing.
Affected Systems: mapserv